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How much do you charge for shipping?
We offer several shipping methods for our customers:
- Standard International Airmail Shipping - $8.99 for the 1st Item, $5.99 for every additional Item. Registered Mail charges are included. (In-stock items are expected to arrive within 10 – 21 business days depending on Geographical Location) . Rates are applicable to all destinations.
- For shipments within Singapore, the Postage / Shipping is Free of Charge under the current promotion, however the nominal handling charge applies.
Can I track my order?
Once your order is shipped, you will be sent an email confirmation. If your order has been shipped via SINGAPORE POST, your email will contain a tracking number you may use to track your order. You can then track your order from the respective postal/courier companies’ website.
If your order is shipped via Standard International Airmail Shipping, you can track your order by clicking on the following link SINGPOST: www.singpost.com/ra/ra_article_status.asp
When will my order be shipped?
We usually ship in stock items between 3 - 5 business days, excluding holidays.
It is important to remember these dates and times are effective only for in-stock items.
Does CharminJewel.com accept international orders?
Yes we do! . We ship worldwide, pending your credit card approval / payment.
What is CharminJewel.com's return policy?
For International purchases, our 100% guarantee ensures that each purchase at CharminJewel.com meets your standards. If you are not satisfied with your purchase, you may return unused, unstained, damaged merchandise with all in its Original packing intact (must be in saleable condition) within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card/payment method used. You must inform us immediately but latest within 3 days of receipt of merchandise , of your request for refund or exchange. Please allow fourteen (14) business days for your return/exchange to be processed. Initial shipping fees, handling charges as well as return and exchange-shipping costs are not refundable. If a promotional free item came with the product/order, that must be returned as well in its Original Condition & packing intact, in the return to us, if not we may refuse or deduct the price of the gift, if the return is not returned with the complete package. If the promotional free item was a shipping / freight / courier charge, then that amount will be deducted. For Singapore shipments, items must be returned within 7 days, other terms are as above as well.
How do I return something?
You will find a return and exchange form enclosed with your order, if you can’t find one or its misplaced, you may write to us at customersupport @ charminjewel.com , for a copy to be emailed to you. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. You Must get a RAN number from us via email or through your account page. Please indicate on the form whether you would prefer a refund or an exchange, and allow fourteen business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. You must return the items to us, with the Shipping Prepaid. Initial shipping fees, handling charges as well as Returns and Exchange-shipping costs are not refundable.
SHIP TO:
CharminJewel.com
Raffles City P O Box 494
Singapore 911717
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Sterling Silver
